Good Boost Terms & Conditions 2025

Good Boost App <> App Terms of Use

These Terms of Use apply to your access to and use of all Good Boost Apps and Software.

This includes: Good Boost – HUB, Good Boost – Move Together, Good Boost – Aqua

Move and all Good Boost mobile applications and software contained in the mobile application

(the “Software”). operated by Good Boost Wellbeing Limited (“Good Boost”) company number

11495760, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN.

Your access to and use of the Software and the information, materials, products, and services

available through the Software are subject to these Terms of Use, regardless of whether or

not you possess an account through the Good Boost – HUB linked to your name and/or contact

information (“Account”).

Please read these Terms of Use carefully before using the Software. If you choose to continue

to use or access the Software after having the opportunity to read these Terms of Use you

agree to these Terms of Use. Please note, these terms apply to the Software for exercises

taking place in a private residence or location or at a public venue such as a leisure venue,

community centre, wellbeing centre, charity group, patient group or any other community

venue that is collectively referred to in this document as a leisure centre.

These Terms are used across all of Good Boost’s Software & mobile applications. When

creating an account with Good Boost, your log-in details can be used to access other Good

Boost platforms. When accepting these terms, you are accepting the terms for all Good Boost

applications and platform unless otherwise notified on signing in to the application/platform.

If you do not agree to be bound by these terms of use, you must not access or use the App or

Software.

1. INTERPRETATION

The titles of the clauses in these Terms of Use are for reference purposes only and do not

affect the interpretation of the underlying terms.

2. CHANGES TO THESE TERMS OF USE

We may make changes to these Terms of Use at any time if we believe it is reasonably

necessary to do so (including for security, legal or regulatory reasons). We will give you as

much advance notice of this as is reasonably possible (and may do so by communicating the

changes to you either when you log in to the Software or by sending you notice using the

contact information that you have provided to us and/or by any other reasonable means).

In some circumstances we may need you to download the latest version of the Software and/or

accept a new version of these Terms of Use before continuing to use the Software. Your

continued use of the Software will constitute your acceptance of any new or amended terms

and/or updates.

3. PERSONAL DATA

The personal data you provide is confidential and subject to the requirements of the Data

Protection Act 1998 and the General Data Protection Regulation 2018. Personal data that is

entered in to the Software is controlled by Good Boost (the “controller” for the purposes of the

General Data Protection Regulation 2018). All digital data collection will be processed by

Dev2Grow. R. Jacinto Joao 8A, 2910-301 Setúbal, Portugal (the “Processor”). Dev2Grow

maintains the Good Boost Software and has access to the Good Boost software data bases

for maintenance. S4Digital do not use the data for any purpose, Dev2Grow only maintain the

databases for ongoing performance, accuracy and security. For more details on data please

review the Privacy Policy. Some digital data collection will be processed by 4Global (the

“Processor”) to evaluate service delivery and session attendance. 4Global Consulting Ltd, 5th

Floor, Building 7, 566 Chiswick High Rd., Chiswick, London W4 5YG. 4Global is a processor

of user data. Good Boost and 4Global have a data sharing and data authorisation agreement

to restrict access to authorised personnel to mitigate data compromise risk. 4Global only use

limited personal data (name, email, postcode, gender, year of birth) to match users to session

attendance at leisure centres in the UK. Both processors will only use the data for the specified

purposes.

If you are user of the ‘We Are Undefeatable app, powered by Good Boost’, Age UK on behalf

of the We Are Undefeatable campaign is a data processor for the ‘We Are Undefeatable App’

data. Age UK Registered charity number (1128267) and registered address; 7th Floor, One

America Square, 17 Crosswall, London, EC3N 2LB

You agree for Good Boost to collect data about you including: personal contact and

demographic details; health conditions and exercise/fitness information; and your levels of

mental and physical function and mobility (impact/outcome measures).

You agree that your personal data will be used by Good Boost for the purposes of designing

your exercise programme as detailed in the App.

Without permission to use your data, Good Boost is unable to create a personalised exercise

programme for you and you will not be able and are not permitted to use the App. In this event

any data about you entered into the App will be destroyed within 10 working days.

Your personal data will be used by Good Boost to measure and evaluate the effectiveness of

Good Boost sessions and to track changes in your self-reported outcome measures.

You agree for your non-identifiable personal data to be shared with evaluation partners for the

purposes of programme evaluation and clinical governance. We will only share your personal

details (i.e. name, contact details) if you give additional permission for these to be shared.

To ensure external validation and safety review of Good Boost’s exercise apps, you agree that

your non-personal identifiable/anonymised data can be used for service review, improvement

and audit purposes by Good Boost and with evaluation partners as a Data Processor.

Your personal data will not be shared with any other third party other than the Processors

listed above for the purpose of attendance statistical reporting, clinical evaluation and/or

clinical governance without your permission. You have the right to view your personal data

and/or withdraw consent for the use of your data for the purposes of research, clinical audit or

clinical governance at any time. To do this, please contact Good Boost directly in writing

at DPO@goodboost.org. For more details, please refer to the We Are Undefeatable / Good

Boost’s Privacy Policy.

The App has the option to join groups on the app which are managed and run by individuals

and organisations outside of Good Boost. When you join a group within the We Are

Undefeatable App you will be required to review the terms and conditions for joining that

group, which may involve the sharing of personal information, such as email address and

name, which will be specific in the terms & conditions of joining that group. Additionally,

joining a group will result in your data being used to create collective data report as a

method of demonstrating the performance of the Good Boost system while you are a

member of that group. No individually identifiable data will be included in the report to group

admins.

If you are using the App and you have a health condition which puts you at risk of exercise

participation this will be flagged during your registration and screening process during sign-

up. It is your responsibility to enter information correctly and accurately and to respond to the

suggestion in any pop-up flagged due to having a particular health condition. These

suggestions may include seeking further medical advice before starting any App session. It

is your responsibility to seek medical advice before continuing with an exercise programme

in the App, and continuing to use the App without medical advice is not recommended and at

your own risk.

4. COPYRIGHT AND OWNERSHIP

All of the content featured or displayed on the Software, including but not limited to text,

graphics, photographs, images, moving images, sound, and illustrations protected by

intellectual property law (together the “Content”), is owned by Good Boost.

Subject to clause 15, You must not use the Software or any Content other than for its intended

purpose. You accept that any use of the Software or any Content for anything other than its

intended purpose is done at your own risk and Good Boost will not be held liable for the results

of any such improper use.

You must not modify any of the materials and you must not copy, distribute, transmit, display,

perform, reproduce, publish, license, create derivative works from, transfer, or sell any

information or work contained on the Software.

Except as authorized under applicable copyright law, you are responsible for obtaining our

permission before reusing any copyrighted material that is available on the Software. For

purposes of these Terms of Use, the use of any such material on any other mobile application,

website, or online service is prohibited.

You are responsible for complying with all laws which apply to you and your use of the

Software. The Software, its Content, and all related rights will remain the exclusive property

of Good Boost. You must not remove any copyright, trademark, or other proprietary notices

from material found on the Software.

5. TRADEMARKS

All trademarks, service marks, and trade names of Good Boost used as part of or in connection

with the Software (including but not limited to: the Good Boost name and the Good Boost

corporate logo) (collectively “Marks”) are trademarks or registered trademarks of Good Boost,

or its affiliates, partners, vendors, or licensors. You may not use, copy, reproduce, republish,

upload, post, transmit, distribute, or modify Good Boost Marks in any way, including in

advertising or publicity pertaining to distribution of materials on the Software, without Good

Boost’s prior written consent. The use of Good Boost Marks on any other mobile application,

website, or online service is not allowed. Good Boost prohibits the use of Good Boost Marks

as a “hot” link on or to any other mobile application, website, or online service unless

establishment of such a link is approved in advance.

6. SOFTWARE

The Software is being provided to you by Good Boost subject to the following terms. Good

Boost grants you a non-exclusive, non-transferable, limited license to use the Software only

for the purpose of using the Software. Except as specifically provided in these Terms of Use,

you may not, in whole or in part:

copy the Software;

distribute copies of the Software, in whole or in part, to any third party;

modify, adapt, translate, reverse engineer, make alterations, decompile, disassemble or make

derivative works based on the Software, except as otherwise permitted by law;

use, rent, loan, sub-license, lease, distribute or attempt to grant other rights to the Software to

third parties; or

use the Software to act as a service bureau or application service provider, or to permit access

to the Software by any third party.

7. ACCURACY OF INFORMATION

We attempt to ensure that information on the Software is complete, accurate, and

current. Despite our efforts this may not always be the case. Please note that we are not

required to maintain or update any such information. Subject to clause 15, You should not

rely on any such information without appropriate professional advice and any reliance on any

such information is at your own risk.

8. SOFTWARE FOR INFORMATIONAL PURPOSES ONLY

The information and Content provided by Good Boost through the Software is for informational

purposes only and is not intended to be a substitute for professional medical advice, diagnosis,

or treatment. Good Boost has not represented that the information and Content provided by

Good Boost through the Software has the ability to diagnose disease, prescribe treatment, or

perform any other tasks that constitute the practice of medicine. The information and Content

provided by Good Boost through the Software do not constitute a medical consultation and

cannot replace medical advice. Please be aware that we are not completely familiar with your

individual physical characteristics and health. Also, any information you provide may not fully

reflect the state of your health.

Engaging in light to moderate intensity exercise is safe and suitable for the vast majority of

people living with a long-term health condition. However, if you have ever been advised by a

medical professional not to take part in exercise, you should consult a health care professional

for guidance prior to using the app.

If you have any questions or concerns regarding your medical condition and exercise, please

consult a medical professional before taking part in an exercise programme provided by the

App. Do not disregard professional medical advice or delay seeking medical advice because

of something you saw or read on the App. If you think you may have a medical emergency,

call the emergency services on 999, 911 or 112 immediately.

As with any exercise, it is important that you pace yourself, follow the suggested warm ups

and cool down and make any other preparations which are necessary, such as ensuring the

environment and equipment used is appropriate for you before engaging in exercise. If you

experience an abnormal increase in pain, feel weak, dizzy or exhausted or become short of

breath, immediately stop the exercise. Subject to clause 15, when you engage in physical

activity, you assume all inherent risks.

9. DISCLAIMER

Engaging in light to moderate intensity exercise is safe and suitable for the vast majority of

people living with a long-term health condition. Nonetheless, if you have any concerns of

taking part in exercise, or you experience symptoms such as shortness of breath, dizziness,

chest pain during daily, non-exercise activities, Good Boost recommends that you consult with

a health care professional before increasing your exercise levels through the App.

The App is not a replacement for a health care professional, and represents no expertise in

diagnosing, examining, or treating medical conditions. You should understand that when

participating in any form of exercise or exercise programme, there is the possibility of physical

injury or harm. If you engage in an exercise recommended by this App, you agree that you do

so at your own risk, are voluntarily participating in these activities, assume all risk of injury to

yourself, and agree to release and discharge Good Boost Wellbeing Limited from any and all

claims or causes of action, known or unknown, arising out of Good Boost Wellbeing Limited.

The information provided is not intended to be a substitute for professional medical advice,

diagnosis or treatment. Never disregard professional medical advice, or delay in seeking it,

because of something you have read on this App. Never rely on information on this App in

place of seeking professional medical advice.

Good Boost Wellbeing Limited is not responsible or liable for any advice, course of treatment,

diagnosis or any other information that you obtain through this App. In the event you have any

concerns over your health condition and taking part in exercise, you are encouraged to consult

with a health care professional with regard to the information contained on or through this App.

Where you are following the App to complete exercises in a private residence / personal

environment, you agree to ensure that the environment you complete your exercises and any

equipment you use is safe and suitable for the exercises you perform. Good Boost will not be

held liable for any injury as a result of your exercise environment or equipment used.

In the event you use the App in a public venue, you agree to comply with all rules and safety

regulations imposed by the public venue. Good Boost will not be liable for the result of any

failure by you to follow such rules and safety regulations in the public venue. Good Boost will

not be held liable for any injury as a result of your exercise environment or equipment used.

10.YOUR PROVISION OF INFORMATION

When you provide information about yourself to us, including when you create an Account,

you agree to:

· Provide accurate and current information about you and your state of health, and not

to provide information that attempts to impersonate another individual; and

· To maintain and promptly update such information to keep it accurate and current. If

you provide any information about yourself that is untrue or inaccurate, or we have

reasonable grounds to suspect that such information is untrue or inaccurate, we retain

the right to suspend or terminate any account you establish, decline to provide you

with services on the App, and/or refuse any or all current or future use of the App or

any part of it.

11. YOUR CONDUCT

You agree to comply with all laws, rules, and regulations applicable to your access to and use

of the App. In addition, you agree not to:

•

Take any action that interferes with the proper working of the App, compromises the

security of the App, or otherwise damages the App or any materials or information

available through the App;

•

Attempt to gain unauthorised access to any portion or feature of the App, to any other

systems or networks connected to the App to any of our or our service providers’

servers, or to any of the services offered on or through the App, including but not limited

to by hacking, password “mining”, or any other unauthorised means;

•

Probe, scan, or test the vulnerability of the App or any network connected to the App

or bypass the authentication measures on the App or any network connected to the

App;

•

Use any automated means to collect information or content from or otherwise access

the App, including, but not limited to, through the use of technical tools known as

robots, spiders, or scrapers, without our prior permission;

•

Harvest or otherwise collect and store information about other users of the App,

including e-mail addresses;

•

Install any App, file, or code that is not authorised by the owner of a computer or device

or that assumes control of all or any part of the processing performed by a computer

or device without the authorization of the owner of the computer or device.

•

Interfere with or disrupt the operation of the App or server networks connected to the

App, or disobey any requirements, procedures, policies, or regulations of networks

connected to the App.

Be respectful to other App users, this includes following any specified group and user terms

of conduct, including not using any inappropriate words, language or media. Further details

are provided in Appendix 24: Group Code of Conduct.

12. REGISTRATION AND PASSWORDS

You are required to register and obtain a login ID and strong password before being provided

with access to the App. You acknowledge and agree that you are responsible for maintaining

the confidentiality of your login ID and password, and for all uses of your login ID, password,

and/or Account, whether authorised by you or not. You agree to notify us as soon as you are

aware, or ought reasonably to be aware if that is earlier of any unauthorised use of your login

ID, password, or Account, or any other breach of security involving access to the App through

your account. You acknowledge that you may be held liable for any loss or harm incurred by

us or any other person or entity due to someone else using your login ID, password, or Account

as a result of your failing to take reasonable steps to keep your account information secure

and confidential.

13. OPERATION OF THE SOFTWARE AND TERMINATION OF THIS AGREEMENT

We reserve the right to do any of the following, at any time, at our sole discretion, with or

without notice:

•

Modify, suspend, or terminate operation of your access to the App, or any portion of

the App, or the agreement between you and us under these Terms of Use, for any

reason including but not limited to your violation of these Terms of Use; and

•

Modify or change the App, or any portion of the App; (iii) interrupt the regular operation

of the App, or any portion of the App, as necessary to perform routine or non-routine

maintenance, to correct errors, or to make other changes to the App.

•

On cancellation of the agreement under these Terms of Use for any reason:

•

All rights granted to you under these Terms of Use will stop;

•

You must immediately stop all activities authorised by these Terms of Use including

your use of the App;

•

You must immediately delete or remove the App from your device(s) and immediately

destroy all copies, full or partial of the App then in your possession, custody or control

and on request by us certify to us (or our nominee) that you have done so.

•

You may cancel this agreement at any time without notice and for any reason by

uninstalling the App. Uninstallation methods vary depending on your device. To

uninstall the App, please use the application manager provided with your device or

consult your device manual for reference.

The section on Our Responsibility for Loss or Damage Suffered by You will continue to apply

after this agreement under these Terms of Use ends.

14. ACCESS TO THE SOFTWARE

Neither Good Boost, nor any of its respective affiliates guarantee that the functions contained

in the App will be uninterrupted or error-free or that defects will be corrected.

We may suspend, withdraw, discontinue or change all or any part of the App without notice.

15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply

with these terms, we are responsible for loss or damage you suffer that is a foreseeable result

of our breaking these terms or our failing to use reasonable care and skill, but we are not

responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if

either it is obvious that it will happen or if, at the time you accepted these terms, both we and

you knew it might happen.

We will not be liable for any loss or damage suffered by you to the extent that is attributable

to your own fault, this includes the exercise environment or equipment you use. This includes

use of the We Are Undefeatable app in private residents, a public venue or a third party

location unconnected with Good Boost.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence

of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

If you use the App for any commercial, business or resale purpose we will have no liability to

you for any loss of profit, loss of business, business interruption, or loss of business

opportunity.

16. EVENTS OUTSIDE OUR CONTROL

Neither Good Boost nor you will be responsible for damages or for delays or failures in

performance resulting from acts or occurrences beyond their reasonable control, including,

but not limited to: fire, lightning, explosion, power surge or failure, water, acts of God, war,

revolution, civil commotion, or acts of civil or military authorities or public enemies; any law,

order, regulation, ordinance, or requirement of any government or legal body or any

representative of any such government or legal body; labour unrest, including but not limited

to, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials,

transportation facilities, fuel or energy shortages, or acts or omissions of other common

carriers.

17. GOVERNING LAW AND JURISDICTION OF THE COURTS

These Terms of Use are governed by the laws of England and Wales. You can bring legal

proceedings in respect of the Software in the courts of England and Wales. If you live in

Scotland you can bring legal proceedings in respect of the Software in either the Scottish or

the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of

the Software in either the Northern Irish or the English courts.

18. IF A COURT FINDS PART OF THIS AGREEMENT ILLEGAL, THE REST WILL

CONTINUE IN FORCE

Each of the paragraphs of these Terms of Use operates separately. If any court or relevant

authority decides that any paragraph or any part of any paragraph is unlawful or

unenforceable, that paragraph or part-paragraph will be deemed, to the extent necessary, to

be deleted. The remaining paragraphs will remain in full force and effect.

19. NON-WAIVER

Any delay in enforcing this agreement does not constitute waiver by us and we reserve the

right be able to enforce it at a later date. If we do not insist immediately that you do anything

you are required to do under these terms, or if we delay in taking steps against you in

respect of your breaking this agreement, that will not mean that you do not have to do those

things and it will not prevent us taking steps against you at a later date.

20. TRANSFER OF THESE TERMS OF USE

We may transfer our rights and obligations under these Terms of Use to another organisation.

We will always tell you in writing if this happens and we will ensure that the transfer will not

affect your rights under the agreement.

You may not transfer your rights and obligations under these Terms of Use to any other person

or organisation.

21. THIRD PARTY RIGHTS

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties)

Act 1999 to enforce any term of this agreement by any person that is not a party to it.

22. NOTICE AND TAKEDOWN

If you believe any material available via the App is defamatory, obscene, infringes intellectual

property rights or is otherwise unlawful, you should notify us by providing written notice (the

“Notice Procedure”).

When providing such a notice, please:

•

Identify any rights that you claim have been infringed;

•

Identify the offending material on the App, with enough detail so that we may locate it

on the App;

•

Include a statement by you identifying the reasons why you believe the material is

defamatory, obscene, an infringement of intellectual property rights or otherwise

unlawful and stating your belief that the information provided in your notice is accurate;

and

•

Provide your address, telephone number, and email address and your physical or

electronic signature.

We will respond promptly and may remove or disable access to the material complained of

following the Notice Procedure.

Please address any such notices to:

info@goodboost.org

and in writing to:

Good Boost Wellbeing Limited

Henleaze House Business Centre,

13 Harbury Road,

Henleaze,

Bristol,

BS9 4PN.

23. CONTACT US

If you have any questions about these Terms of Use, please contact us by e-mail

at info@goodboost.org or by mail at the following address:

Good Boost Wellbeing Limited

Henleaze House Business Centre,

13 Harbury Road,

Henleaze,

Bristol,

BS9 4PN.

0203 488 4695

24. Appendix: Group Code of Conduct

You may use the App in a virtual or in-person group setting with similar features to social

media apps, such as Facebook and What’s App, with the ability to post messages and the

option to join virtual coffee mornings which may include the ability to join voice and video

calls with other participants.

You will be joining a community of individuals with the shared goal of being more active

though the We Are Undefeatable App. To ensure every group on the We Are Undefeatable

app is positive and supportive, by joining a group you are agreeing to our ‘Positive and

Supportive Code’ that we ask everyone to review.

Positive and Supportive Code

•

I will be a considerate and respectful member of the group, being consider and

respectful to all We Are Undefeatable app participants and hosts.

•

I will be mindful of the language I use. I will not use any expletive words or phrases,

or use any language which could be offensive to another person or group.

•

I will not share any media or image which could offend another person or group.

•

I acknowledge that the groups focus is around peer-support in self-management of

long term health conditions through exercise. Any message or content added to

groups or chats must be centered around this support (and not for other purposes,

such as political, religious or promotion of other non-related products/services)

The group admins will remove any group members who do not follow the Positive and

Supportive Code for the Group.

These Terms of Use were last updated on 17th April 2025