Good Boost App <> App Terms of Use

These Terms of Use apply to your access to and use of all Good Boost Apps and Software. This includes: Good Boost – HUB, Good Boost – Virtual Groups, Good Boost – Aqua Move and all Good Boost mobile applications and software contained in the mobile application (the “Software”). operated by Good Boost Wellbeing Limited (“Good Boost”) company number 11495760, 82 Southwark Bridge Road, London, England, SE1 0AS, United Kingdom.

Your access to and use of the Software and the information, materials, products, and services available through the Software are subject to these Terms of Use, regardless of whether or not you possess an account through the Good Boost – HUB linked to your name and/or contact information (“Account”).
Please read these Terms of Use carefully before using the Software. If you choose to continue to use or access the Software after having the opportunity to read these Terms of Use you agree to these Terms of Use. Please note, these terms apply to the Software for exercises taking place in a private residence or location or at a public venue such as a leisure venue, community centre, wellbeing centre, charity group, patient group or any other community venue that is collectively referred to in this document as a leisure centre.
These Terms are used across all of Good Boost’s Software & mobile applications. When creating an account with Good Boost, your log-in details can be used to access other Good Boost platforms. When accepting these terms, you are accepting the terms for all Good Boost applications and platform unless otherwise notified on signing in to the application/platform.
If you do not agree to be bound by these terms of use, you must not access or use the Software.


The titles of the clauses in these Terms of Use are for reference purposes only and do not affect the interpretation of the underlying terms.


We may make changes to these Terms of Use at any time if we believe it is reasonably necessary to do so (including for security, legal or regulatory reasons). We will give you as much advance notice of this as is reasonably possible (and may do so by communicating the changes to you either when you log in to the Software or by sending you notice using the contact information that you have provided to us and/or by any other reasonable means).
In some circumstances we may need you to download the latest version of the Software and/or accept a new version of these Terms of Use before continuing to use the Software. Your continued use of the Software will constitute your acceptance of any new or amended terms and/or updates.


The personal data you provide is confidential and subject to the requirements of the Data Protection Act 1998 and the General Data Protection Regulation 2018. Personal data that is entered in to the Software is controlled by Good Boost (the “controller” for the purposes of the General Data Protection Regulation 2018). All digital data collection will be processed by S4Digital (the “Processor”). S4Digital maintains the Good Boost Software and has access to the Good Boost software data bases for maintenance. S4Digital do not use the data for any purpose, Dev2Grow only maintain the databases for ongoing performance, accuracy and security. For more details on data please review the Privacy Policy. Some digital data collection will be processed by S4Digital (the “Processor”) to evaluate service delivery and session attendance.4Global Consulting Ltd, 5th Floor, Building 7, 566 Chiswick High Rd., Chiswick, London W4 5YG. 4Global is a processor of user data. Good Boost and 4Global have a data sharing and data authorisation agreement to restrict access to authorised personnel to mitigate data compromise risk. 4Global only use limited personal data (name, email, postcode, gender, year of birth) to match users to session attendance at leisure centres in the UK. Both processors will only use the data for the specified purposes.
You agree for Good Boost to collect data about you including: personal contact and demographic details; health conditions and fitness information; and your levels of mental and physical function and mobility (impact/outcome measures).
You agree that your personal data will be used by Good Boost for the purposes of designing your therapeutic activity programme as detailed in the Software.
Without permission to use your data, Good Boost is unable to create a personalised activity programme for you and you will not be able and are not permitted to use the Software. In this event any data about you entered into the Software will be destroyed within 10 working days.
Your personal data will be used by Good Boost to measure and evaluate the effectiveness of Good Boost sessions and to track changes in your self-reported outcome measures.
You agree for your non-identifiable personal data to be shared with evaluation partners for the purposes of programme evaluation and clinical governance. We will only share your personal details (i.e. name, contact details) if you give additional permission for these to be shared.
You further agree for your data to be shared as part of a collective data report with leisure operators if you are using the app in connection with a leisure centre as a method of demonstrating performance of the Good Boost system. No individually identifiable data will be included in the report to leisure centres.
To monitor session attendance data at the leisure centres you take part in Good Boost sessions, key demographic data (name, email, postcode, year of birth, gender) will be matched to leisure venue attendance records/client relationship management (CRM) data. This data can only be matched against information you have shared with the leisure venue when signing-up/registering with the leisure venue to take part in an activity at the leisure venue. No new information is shared, it will only be matched against existing data to ensure attendance data accuracy. This data will only be used to match for your attendance and activity at leisure centres delivering Software for the purpose of programme evaluation and demonstrating performance of the Good Boost system. This is achieved through working with the CRM database analysis organisation (4Global) as the Data Processor.
To ensure external validation and safety review of Good Boost’s therapeutic exercise apps, you agree that your non-personal identifiable/anonymised data can be used for service review, improvement and audit purposes by Good Boost and with evaluation partners as a Data Processor.
If you are using the Software at a community venue or leisure venue and you have a health condition which puts you at risk of exercise participation this will be flagged during your registration and screening process during sign-up. It is your responsibility to enter information correctly and accurately and to respond to the suggestion in any pop-up flagged due to having a particular health condition. These suggestions may include seeking further medical advice before starting any Software session.
Your personal data will not be shared with any other third party other than the Processors listed above for the purpose of attendance matching, clinical evaluation or clinical governance without your permission. You have the right to view your personal data and/or withdraw consent for the use of your data for the purposes of research, clinical audit or clinical governance at any time. To do this, please contact Good Boost directly in writing at For more details please refer to Good Boost’s Privacy Policy.
The Software has the option to join groups on the app which are managed and run by individuals and organisations outside of Good Boost. When you join a group you will be required to review the terms and conditions for joining that group, which may involve the sharing of personal information, such as email address and name, which will be specific in the terms & conditions of joining that group. Additionally, joining a group will result in your data being used to create collective data report as a method of demonstrating the performance of the Good Boost system while you are a member of that group. No individually identifiable data will be included in the report to group admins.


All of the content featured or displayed on the Software, including but not limited to text, graphics, photographs, images, moving images, sound, and illustrations protected by intellectual property law (together the “Content”), is owned by Good Boost. Subject to clause 15, You must not use the Software or any Content other than for its intended purpose. You accept that any use of the Software or any Content for anything other than its intended purpose is done at your own risk and Good Boost will not be held liable for the results of any such improper use.
You must not modify any of the materials and you must not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or work contained on the Software.
Except as authorized under applicable copyright law, you are responsible for obtaining our permission before reusing any copyrighted material that is available on the Software. For purposes of these Terms of Use, the use of any such material on any other mobile application, website, or online service is prohibited.
You are responsible for complying with all laws which apply to you and your use of the Software. The Software, its Content, and all related rights will remain the exclusive property of Good Boost. You must not remove any copyright, trademark, or other proprietary notices from material found on the Software.


All trademarks, service marks, and trade names of Good Boost used as part of or in connection with the Software (including but not limited to: the Good Boost name and the Good Boost corporate logo) (collectively “Marks”) are trademarks or registered trademarks of Good Boost, or its affiliates, partners, vendors, or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Good Boost Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Software, without Good Boost’s prior written consent. The use of Good Boost Marks on any other mobile application, website, or online service is not allowed. Good Boost prohibits the use of Good Boost Marks as a “hot” link on or to any other mobile application, website, or online service unless establishment of such a link is approved in advance.


The Software is being provided to you by Good Boost subject to the following terms. Good Boost grants you a non-exclusive, non-transferable, limited license to use the Software only for the purpose of using the Software. Except as specifically provided in these Terms of Use, you may not, in whole or in part: copy the Software;
distribute copies of the Software, in whole or in part, to any third party; modify, adapt, translate, reverse engineer, make alterations, decompile, disassemble or make derivative works based on the Software, except as otherwise permitted by law; use, rent, loan, sub-license, lease, distribute or attempt to grant other rights to the Software to third parties; or use the Software to act as a service bureau or application service provider, or to permit access to the Software by any third party.  


We attempt to ensure that information on the Software is complete, accurate, and current. Despite our efforts this may not always be the case. Please note that we are not required to maintain or update any such information. Subject to clause 15, You should not rely on any such information without appropriate professional advice and any reliance on any such information is at your own risk.


The information and Content provided by Good Boost through the Software is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Good Boost has not represented that the information and Content provided by Good Boost through the Software has the ability to diagnose disease, prescribe treatment, or perform any other tasks that constitute the practice of medicine. The information and Content provided by Good Boost through the Software do not constitute a medical consultation and cannot replace medical advice. Please be aware that we are not completely familiar with your individual physical characteristics and health. Also, any information you provide may not fully reflect the state of your health.
Before you begin use of the Software, you should consult your doctor. It is important that you warm up and stretch appropriately and make any other preparations which are necessary for you before engaging in physical activity and that you use common sense while engaging in physical activity. If you experience any increase in pain, feel weak, dizzy or exhausted or become short of breath, immediately stop your workout. Subject to clause 15, when you engage in physical activity, you assume all inherent risks.
Always seek the advice of a doctor if you have any questions regarding a medical condition. Do not disregard professional medical advice or delay seeking medical advice because of something you saw or read on the Software. If you think you may have a medical emergency, call the emergency services on 999, 911 or 112 immediately.


Good Boost Wellbeing Limited strongly recommends that you consult with your physician before beginning any exercise program. You should be in good physical condition and be able to participate in the exercise. Good Boost Wellbeing Limited is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in an exercise recommended by this App, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge Good Boost Wellbeing Limited from any and all claims or causes of action, known or unknown, arising out of Good Boost Wellbeing Limited.
The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this App. Never rely on information on this App in place of seeking professional medical advice.
Good Boost Wellbeing Limited is not responsible or liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through this App. You are encouraged to consult with your doctor with regard to this information contained on or through this App.


When you provide information about yourself to us, including when you create an Account, you agree to: provide accurate and current information about you and your state of health, and not to provide information that attempts to impersonate another individual; and to maintain and promptly update such information to keep it accurate and current. If you provide any information about yourself that is untrue or inaccurate, or we have reasonable grounds to suspect that such information is untrue or inaccurate, we retain the right to suspend or terminate any account you establish, decline to provide you with services on the Software, and/or refuse any or all current or future use of the Software or any part of it.


You agree to comply with all laws, rules, and regulations applicable to your access to and use of the Software. In addition, you agree not to:
take any action that interferes with the proper working of the Software, compromises the security of the Software, or otherwise damages the Software or any materials or information available through the Software; attempt to gain unauthorised access to any portion or feature of the Software, to any other systems or networks connected to the Software to any of our or our service providers’ servers, or to any of the services offered on or through the Software, including but not limited to by hacking, password “mining”, or any other unauthorised means; probe, scan, or test the vulnerability of the Software or any network connected to the Software or bypass the authentication measures on the Software or any network connected to the Software; use any automated means to collect information or content from or otherwise access the Software, including, but not limited to, through the use of technical tools known as robots, spiders, or scrapers, without our prior permission; harvest or otherwise collect and store information about other users of the Software, including e-mail addresses; install any software, file, or code that is not authorized by the owner of a computer or device or that assumes control of all or any part of the processing performed by a computer or device without the authorization of the owner of the computer or device; or interfere with or disrupt the operation of the Software or server networks connected to the Software, or disobey any requirements, procedures, policies, or regulations of networks connected to the Software.
You further agree to comply with all rules and safety regulations imposed by the leisure centre or community venue is you choose to use Good Boost Software in a public venue. Good Boost will not be liable for the result of any failure by you to follow such rules and safety regulations. Where you are exercising in a private / personal environment, you agree to ensure that the environment you complete your exercises and any equipment you use is safe and suitable for the exercises you perform. Good Boost will not be held liable for any injury as a result of your exercise environment or equipment used.


You are required to register and obtain a login ID and password before being provided with access to the Software. You acknowledge and agree that you are responsible for maintaining the confidentiality of your login ID and password, and for all uses of your login ID, password, and/or Account, whether authorised by you or not. You agree to notify us as soon as you are aware, or ought reasonably to be aware if that is earlier of any unauthorised use of your login ID, password, or Account, or any other breach of security involving access to the Software through your account. You acknowledge that you may be held liable for any loss or harm incurred by us or any other person or entity due to someone else using your login ID, password, or Account as a result of your failing to take reasonable steps to keep your account information secure and confidential.


We reserve the right to do any of the following, at any time, at our sole discretion, with or without notice: modify, suspend, or terminate operation of your access to the Software, or any portion of the Software, or the agreement between you and us under these Terms of Use, for any reason including but not limited to for your violation of these Terms of Use; and (modify or change the Software, or any portion of the Software; (iii) interrupt the regular operation of the Software, or any portion of the Software, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes to the Software. On cancellation of the agreement under these Terms of Use for any reason: all rights granted to you under these Terms of Use will stop; you must immediately stop all activities authorised by these Terms of Use including your use of the Software; you must immediately delete or remove the Software from your device(s) and immediately destroy all copies, full or partial of the Software then in your possession, custody or control and on request by us certify to us (or our nominee) that you have done so. You may cancel this agreement at any time without notice and for any reason by uninstalling the Software. Uninstallation methods vary depending on your device. To uninstall the Software, please use the application manager provided with your device or consult your device manual for reference. The section on Our Responsibility for Loss or Damage Suffered by You will continue to apply after this agreement under these Terms of Use ends.


Neither Good Boost, nor any of its respective affiliates guarantee that the functions contained in the Software will be uninterrupted or error-free or that defects will be corrected. We may suspend, withdraw, discontinue or change all or any part of the Software without notice.


We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. We will not be liable for any loss or damage suffered by you to the extent that is attributable to your own fault, the exercise environment or equipment you use, the leisure operator or a third party unconnected with Good Boost.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. The Software is for use in leisure venues, domestic and private use only. If you use the Software for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Neither Good Boost nor you will be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, but not limited to: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion, or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labour unrest, including but not limited to, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.


These Terms of Use are governed by the laws of England and Wales. You can bring legal proceedings in respect of the Software in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Software in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Software in either the Northern Irish or the English courts.


Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any paragraph or any part of any paragraph is unlawful or unenforceable, that paragraph or part-paragraph will be deemed, to the extent necessary, to be deleted. The remaining paragraphs will remain in full force and effect.


Any delay in enforcing this agreement does not constitute waiver by us and we reserve the right be able to enforce it at a later date. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


We may transfer our rights and obligations under these Terms of Use to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. You may not transfer your rights and obligations under these Terms of Use to any other person or organization.


This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement by any person that is not a party to it.


If you believe any material available via the Software is defamatory, obscene, infringes intellectual property rights or is otherwise unlawful, you should notify us by providing written notice (the “Notice Procedure”). When providing such a notice, please:
identify any rights that you claim have been infringed;
identify the offending material on the Software, with enough detail so that we may locate it on the Software;
include a statement by you identifying the reasons why you believe the material is defamatory, obscene, an infringement of intellectual property rights or otherwise unlawful and stating your belief that he information provided in your notice is accurate; and provide your address, telephone number, and email address and your physical or electronic signature.
We will respond promptly and may remove or disable access to the material complained of following the Notice Procedure. Please address any such notices to:
and in writing to:
Good Boost Wellbeing Limited
82 Southwark Bridge Road
London England


If you have any questions about these Terms of Use, please contact us by e-mail at or by mail at the following address:
Good Boost Wellbeing Limited
82 Southwark Bridge Road
London England
0203 488 4695
These Terms of Use were last updated on 22nd August 2022